To confirm your booking, we'll take the following steps:
(1) We'll send you an email confirmation as soon as you book.
(2) Between 24 and 48 hours before your reservation, we'll send a second email asking you to confirm your table.
(3) If you opt in, we'll also send you a text message on the morning of the booking asking you to reply with (Y) or (N) to confirm or cancel your reservation.
(4) If we haven't received your confirmation through the above methods, we'll make a phone call to remind you.
Please note that if we don't receive a confirmation after these four attempts, we may release your table on the day of your reservation.
We look forward to welcoming you to Noor Jahan.

Cancellation Booking Policy for London:

At Noor Jahan , we strive to provide our guests with excellent service and an exceptional dining experience. To help us manage our services effectively, we kindly request that any cancellation to your reservation be made at least 48 hours prior to the scheduled time.

In the event of a late cancellation or no-show for bookings after 5pm on Friday and all day Saturday, a charge of £20 per person will be applied to the credit card on file.

Please note that tables will be held for up to 15 minutes from the time of the reservation. If you arrive after this time, your reservation may be subject to cancellation or considered a no-show, and you may be required to wait for the next available table. We recommend that you plan to arrive on time to avoid any inconvenience or disappointment.

Cancellation Booking Policy for North:

At Noor Jahan , we strive to provide our guests with excellent service and an exceptional dining experience. To help us manage our services effectively, we kindly request that any cancellation to your reservation be made at least 24 hours prior to the scheduled time.

In the event of a late cancellation or no-show for bookings after 5pm on Friday and all day Saturday, a charge of £20 per person will be applied to the credit card on file.

Please note that tables will be held for up to 15 minutes from the time of the reservation. If you arrive after this time, your reservation may be subject to cancellation or considered a no-show, and you may be required to wait for the next available table. We recommend that you plan to arrive on time to avoid any inconvenience or disappointment.

We look forward to welcoming you to Noor Jahan .

We appreciate your interest in dining with us at Noor Jahan . Please note that when you submit a request for a reservation, it is not a confirmation of your booking. We will keep your details on file until the reservation date and will contact you in the event of a cancellation for your selected date and time.

If we receive a cancellation, we will contact you via phone call at least 12 hours before your chosen time to see if you would like to confirm your request as a reservation. We recommend that you provide us with the best phone number to reach you so that we can easily get in touch with you.

Please note that the confirmation of your booking is subject to availability and other factors. While we strive to accommodate all requests, we may not be able to confirm every reservation due to limited space or high demand.

For any further information or to make changes to your reservation, please contact our team directly at the site. We will do our best to assist you and provide you with a memorable dining experience at Noor Jahan.

Group Dining Policy for London:

For all group reservations of 8+ guests a £50 per person deposit is required to secure the booking. If no deposit is received, the space will not be held and secured for your party. We do not take provisional bookings.

A two-week cancellation policy is required, any bookings that cancel within two weeks of the reservation date will receive the full deposit back. In the case of cancellation anytime between two weeks and 48 hours prior to the booking date, 50% of the deposit paid will be refunded. For any cancellation within 48 hours prior to the booking no refund will be applied.

Please note for all key dates and across the Christmas period, cancellation policies may be extended. Please refer to your confirmation email or the site directly to confirm.

Group Dining Policy for North:

MANCHESTER, LEEDS, BIRMINGHAM AND EDINBURGH
For all group reservations of 8+ guests* a £20 per person deposit is required to secure the booking. If no deposit is received, the space will not be held and secured for your party. We do not take provisional bookings.

A two-week cancellation policy is required, any bookings that cancel within two weeks of the reservation date will receive the full deposit back. In the case of a cancellation anytime between two weeks and 48 hours prior to the booking date, 50% of the deposit paid will be refunded. For any cancellation within 48 hours prior to the booking no refund will be applied.

Please note for all key dates and across the Christmas period, cancellation policies may be extended. Please refer to your confirmation email or the site directly to confirm.

* Deposits will apply to Noor Jahan Birmingham bookings for groups of 7+ after 5pm.

At Noor Jahan , we take the health and wellbeing of our guests seriously, and we are committed to providing a safe and enjoyable dining experience for everyone. We kindly request that you notify us of any guests with dietary requirements or allergies when making your reservation or when you arrive at the restaurant.

Detailed information on the 14 legal allergens is available on request, and our team will do their best to accommodate your needs. However, we do not record information on any other allergens and cannot guarantee that our dishes are 100% free from traces of allergens.

Please note that our team cannot make suggestions on your order prior to joining us, and our allergen matrix cannot be shared digitally in the case of new updates and ingredients alongside our seasonal menu. We apologise for any inconvenience this may cause and encourage you to speak with your server if you have any concerns or questions about our menu.

We thank you for your cooperation and understanding, and we look forward to serving you at Noor Jahan .

At Noor Jahan we strive to create a welcoming and comfortable environment for all our guests. We kindly request that you adhere to our smart casual dress code when dining with us. This means no shorts, sportswear, beachwear or fancy dress.

While we encourage our guests to dress nicely, we understand that fashion preferences may vary. All final decisions regarding dress code are to be made on the day at the manager's discretion. We appreciate your understanding and cooperation in helping us maintain a pleasant atmosphere for everyone.

Thank you for considering our dress code policy, and we look forward to welcoming you to Noor Jahan for a memorable dining experience.

At Noor Jahan , the safety and well-being of our guests is our top priority. For this reason, we have a strict allergen procedure in place that prohibits outside food, including cakes, from being brought into our restaurants.

We understand that you may wish to celebrate a special occasion with a cake or dessert, and we are happy to assist you in finding a suitable alternative. Please contact our team in advance to discuss what options we have available and how we can help you make your celebration memorable.

Thank you for your understanding and cooperation in keeping our restaurants safe and inclusive for all our guests. We look forward to welcoming you soon at Noor Jahan .

At Noor Jahan , we want to provide a safe and enjoyable dining experience for all our guests. To ensure the safety of our premises and customers, we do not allow any table decorations or balloons in our restaurants, as they can interfere with our alarm system.

However, we understand that special occasions often call for decorations, and we are happy to help make your celebration memorable. If you bring balloons or decorations with you, our team will keep them secure for you during your visit.

Thank you for your cooperation in helping us maintain a safe and secure environment for everyone. We look forward to welcoming you to Noor Jahan .

Your gift card must be activated online at link register

Gift cards can be redeemed in full or used as part payment at any at any Noor Jahan Restaurant.

Gift Cards cannot be exchanged for cash. No change or refund will be given but the remaining balances will stay on the card for future redemption.

Gift Cards will expire 12 months from date of purchase. Any remaining balance will be deducted on expiry.

Gift card balances can be checked online at link balance

Please protect this card and treat it as cash, Noor Jahan cannot take responsibility for losses, damages or stolen gift cards.

If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove credit.

We reserve the right to amend gift card terms and conditions from time to time when considered necessary.

If you have any questions, please contact us on: info@noorjahansw5.co.uk.

At Noor Jahan , we are happy to accommodate guide dogs and certified emotional support dogs in all of our restaurants. However, we kindly ask that no other animals or pets are brought inside our establishment. This policy is in place to ensure the comfort and safety of all our guests.

We appreciate your understanding and cooperation in helping us maintain a welcoming and enjoyable dining experience for everyone. Thank you for choosing Noor Jahan , and we look forward to welcoming you soon!

At Noor Jahan , we welcome children and are delighted to have families dine with us. We have a limited number of highchairs available on request, and we kindly ask that you include children in your final booking number.

Please note that all reservations must have at least one adult aged 18 or over present. Our team reserves the right to ask for proof of age if deemed necessary to comply with licensing laws.

Thank you for choosing to dine with us at Noor Jahan We look forward to welcoming you and your family and providing a memorable dining experience for all.

Accessibility Policy

All of our restaurants have seating areas that are fully accessible on the ground floor.

We ask that you make us aware of this request prior to dining with us so we can ensure we have the best possible table available for you. This can be noted on your reservation or by calling a member of the team.

Please note, none of our restaurants have lift access.